Damaged, defective, missing or incorrect items
Contact us as soon as possible, preferably within 7 days of delivery, with your order number and a description of the issue. Photos of the item and packaging can help us investigate. This requested notice window does not remove your statutory rights, including for defects discovered later.
For a confirmed fault, incorrect item or missing item, we will arrange an appropriate replacement, return or refund. We cover reasonable authorised return costs when the issue is our responsibility.
Change-of-mind returns
Request a return within 7 days of delivery. The item must be unused, unwashed and in its original packaging. Because this is a food-contact kitchen tool, opened or used items are not eligible for change-of-mind returns. This restriction does not apply to valid defective or misdescribed product claims. For an accepted change-of-mind return, the customer pays the return shipping cost disclosed before the return is arranged.
How to return an item
Email us before sending a parcel. We will provide the appropriate return address and instructions. Please do not send returns to our registered office.
Refunds
Once a refund is approved, we aim to initiate it within 5–7 business days. Your bank or payment provider may need additional time to show the credit. Prepaid refunds use the original payment method where possible. For any cash-on-delivery refund, we will securely agree a suitable bank or UPI transfer method with you. We will never ask for your UPI PIN or OTP.
This policy does not limit any rights or remedies available under applicable consumer law.
Contact KitchenDost
Email: contact-us@kitchendost.shop
Monday–Saturday, 10:00 AM–6:00 PM IST. We aim to respond within 24–48 business hours.