Cancellation Policy
This Cancellation Policy applies to orders placed on KitchenDost through https://kitchendost.shop. KitchenDost is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, with India-based operations supported under Unicornkart.
Store Name: KitchenDost
Website: https://kitchendost.shop
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Registered Business Address: 30 N Gould St Ste 4000, Sheridan, WY 82801, United States
Operational Market: India
India Operations: Unicornkart
Customer Support: contact-us@kitchendost.shop
Cancellation Before Dispatch
If you wish to cancel an order, contact contact-us@kitchendost.shop as soon as possible. Orders can usually be cancelled only before they are shipped or handed to the courier.
Include your order number, full name, registered phone number or email address and the reason for cancellation. Cancellation is not confirmed until our support team verifies that dispatch has not occurred.
Cancellation After Dispatch
Once an order has been shipped or dispatched, cancellation may not be possible. If the product is eligible, you may request a return, replacement or refund after delivery according to our Refund & Return Policy.
Cancellation by KitchenDost
We may cancel an order if a product becomes unavailable, payment verification fails, a COD order cannot be verified, the address is incomplete or unserviceable, the customer cannot be contacted, fraud risk is detected, a pricing or inventory error occurs, or courier restrictions prevent delivery.
If we cancel an eligible prepaid order, the refund will be processed according to our Refund & Return Policy.
Cash on Delivery Orders
COD orders may be verified by phone, SMS, WhatsApp or email before dispatch. Orders that cannot be verified may be cancelled. Repeated fake orders, cancellations, refusals or COD misuse may result in future COD restrictions.
Prepaid Refunds After Cancellation
For an approved pre-dispatch cancellation, refunds are normally processed within 5 to 10 business days. The time required for the amount to appear may depend on the bank, card issuer, UPI provider, wallet or payment gateway.
Failed or Refused Delivery
If delivery fails because the customer is unavailable, refuses the shipment or provided incorrect information, the parcel may be returned to origin. For prepaid orders, reasonable shipping, handling, payment gateway or return-to-origin charges may be deducted where applicable.
How to Request Cancellation
Email contact-us@kitchendost.shop as early as possible. Support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST. Typical response time is 24 to 48 business hours.
Contact Information
KitchenDost
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://kitchendost.shop
Email: contact-us@kitchendost.shop
The registered business address is not a return address. Please contact us for authorised return instructions before sending a parcel.
Your consumer rights
Nothing in this policy excludes or limits mandatory rights under applicable consumer law. Reporting windows, product-use restrictions, evidence requests and final-sale conditions do not remove remedies for defective, damaged, incorrectly supplied or materially misdescribed goods. Any deduction or fee applies only when lawful and properly disclosed; store credit is offered only where appropriate and does not replace a refund required by law.